Shipping policy
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Shipping Policy for Pure Alternatives
Effective Date: May 21, 2025
At Pure Alternatives, we’re committed to delivering our premium supplements and orgonite products to you promptly and reliably. This Shipping Policy outlines our shipping rates, processing times, and delivery details for orders placed on purealternatives.us. Please review the information below to understand how we handle shipping.
1. Shipping Rates
For orders (supplements and orgonite) shipped within the United States:
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Standard Shipping: $11.85 flat rate for orders under $99.
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Free Shipping: Free for orders $149 and above.
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Express Shipping: $25 flat rate for expedited delivery.
For international orders (Supplements are only shipped within the US):
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Shipping rates vary based on destination, package weight, and selected carrier. It is not possible to order orgonite directly from the site, please email us for an invoice support@purealternatives.us
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Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
2. Processing Times
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Supplement orders are typically processed within 2–5 business days (Monday–Friday, excluding holidays) from the date of purchase.
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Supplement orders placed after 12:00 PM EDT may begin processing the next business day.
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During high-demand periods (e.g., holidays or promotions), processing may take slightly longer. We’ll notify you via email if delays are expected.
3. Delivery Times
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Standard Shipping (U.S.): Estimated delivery within 5–7 business days after processing a supplement order, depending on the carrier (e.g., USPS, UPS) and your location.
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Express Shipping (U.S.): Estimated delivery within 1–3 business days after processing a supplement order, depending on the carrier and location.
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International Shipping: Only orgonite is shipped internationally. Delivery times vary (typically 7–30 business days). Tracking details will be provided where available.
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Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues, weather, or customs.
4. Order Tracking
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Once your order ships, you’ll receive a confirmation email with a tracking number sent to the email provided at checkout or on an invoice.
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Track your order via the carrier’s website (e.g., USPS, UPS)
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For international orders, tracking may be limited in some regions.
5. Shipping Destinations
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We ship supplements and orgonite to all 50 U.S. states, including Alaska and Hawaii, and select international destinations. Contact val@purealternatives.us if you need supplements shipped internationally.
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Damaged or Incorrect Items: If your order arrives damaged or incorrect, contact us within 7 days of delivery at support@purealternatives.us with photos of the item and packaging. We’ll provide a prepaid return label and offer a replacement or full refund (per our Refund Policy).
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Lost Orders: If your order doesn’t arrive within the estimated delivery window, contact us within 7 days of the shipping date. We’ll work with the carrier to locate the package or provide a resolution.
7. Return Shipping
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Customers are responsible for return shipping costs for eligible returns, as outlined in our Refund Policy, unless the return is due to our error (e.g., damaged, defective, or incorrect item).
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For international returns, customers cover shipping and any customs duties/taxes.
8. Risk of Loss
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Risk of loss transfers to you upon delivery to the shipping address provided. Pure Alternatives is not responsible for packages lost or damaged after delivery confirmation by the carrier.
9. Contact Us
For questions about shipping, tracking, or this policy:
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Email: support@purealternatives.us
We reserve the right to update this Shipping Policy at any time. Changes will be posted here with an updated effective date.
Thank you for shopping with Pure Alternatives!
